FREQUENTLY ASKED QUESTIONS

The studio is "By Appointment Only" which means we can schedule appointments at almost any time of day or night.  He is able to schedule appointments as early as needed for proper lighting and as late as needed in order to accommodate work schedules.  The times for all appointments must be decided prior to making the appointment.

Please note that Michael does prefer not to schedule appointments on Sunday morning as he attends church regularly. 

The studio is located at:

144 S. Seguin Ave.
New Braunfels, TX 78130

There is parking in the back.   There are two additional spots (besides Michael's spot) for clients that are reserved for your vehicle(s).

As the studio is "By Appointment Only," we do require appointments.  This applies to everything from the consultation to the portrait appointment (where Michael captures the imagery) to the order appointment and all the way to the pick up / delivery appointment (depending on the size of the ordered portraits). 

The studio is able to accept cash, credit cards, Paypal and checks.

All portrait appointments must be paid in advance of the appointment. 

When you have your order appointment, we require no less than 50% of the ordered amount to be paid at that time. 

For weddings, we require a 25% of the package to be paid in order to secure the date for the wedding.

The typical wait to view the images after your appointment is approximately 1 week (7 days).  We can have the images ready sooner, but this must be discussed at the consultation as it requires a modification of the workflow. 

Once the images are ordered, it takes approximately 4 to 6 weeks to have your images ready.  This is due to the work that is performed on the image files, the quality control of the digital files and finished products that we perform, and the turnaround time at the photography lab that the studio uses.  This is for not only individual prints, but wall portraits and albums as well.

For weddings, it will take approximately 6 to 8 weeks to have your final product (album) ready.  This is 6 to 8 weeks after you have selected the images at your order appointment, not 6 to 8 weeks after the wedding. 

Let’s discuss WHY you need digital files? Do you want them for social media? Do you want them to print the photos yourself? Do you want them because that’s what you hear you should ask for?

Business Professionals need digital files for their marketing, that’s why the digital files are included with their Business Portrait fee.

With Weddings, with everyone moving around and away from the local area, it is only logical to include digital files for weddings. That’s why we include them with the upper half of our wedding collections.

Digital files are primarily requested for portrait appointments. The primary reason is social media. We have a process to accommodate that. The files that are received with those are primarily smaller resolution files. If you’re wanting high resolution files, that you can print with, we do have portrait collections that include them.